Herencia by Hosting House

Terms & Conditions

1.- The guest has the obligation to register and provide all the information required on the Registration Card, with official documents. Check in 15:30 hrs y check out 12:30 hrs. Changes, refund or cancellations, up to 24 hours before check in.
2.- The Hotel is not responsible for documents, money, jewelry or any object located in the room.
3.- The guest must specify at the time of registration, the date of departure. If you wish to extend your stay, be subject to availability.
4.- The hotel is obliged to respect the reservations of the guests duly confirmed and guaranteed before 18:00 hours each day, otherwise the Hotel will assign these rooms to their convenience.
5.- The electric current in your room is alternating 110 volts. Do not use devices with other specifications. If you need a voltage adapter, contact reception.
6.- For security it is necessary that the number of guests occupying the room be registered in Reception. The guest must inform Reception about any visit received in their room, only the guest may authorize it, the Hotel does not allow free access of people to the rooms in any case should be carried out the corresponding procedures for registration and payment of the respective hosting fee.
7.- The Hotel does not accept checks as a form of payment, at the time of check in
8.- The Hotel clearly displays information about the rooms, their category, the current lodging rates and this Regulation in accordance with the provisions of NOM-010-2001, inviting our guests to comply with them.
9.- If you need medical attention, the reception department will call the doctor, the expenses derived from the doctor and treatment will be borne by the guest.
10.- The forgotten objects are kept for a period of six months.
11.- The hotel has security regulations established by civil protection, such as signage, fire extinguishers and smoke detectors.
12.- The Hotel prohibits the guests:
       º Introduce musicians.
       º Causing altercations or noise that bother the rest of the guests.
       º Use the rooms to carry out activities that alter the order of the Hotel or activities prohibited by the laws of the state.
       º Deteriorate the furniture, decoration or property of the Hotel by giving them a use other than that of their service.
       º It is strictly prohibited to introduce alcoholic beverages.
         The above are subject to sanctions or forced to restitution of damage.
13.- In the provision of services by this Hotel there will be no discrimination for reasons of sex, political preferences, religion, nationality or social status. The establishment reserves the right of admission, for reasons unrelated to the previous ones.
14.- The service of food and beverages to the room is not included in the rate, any extra consumption, will have its corresponding charge.
16.- The Hotel is not a direct provider of the following services: Dry Cleaning · Doctors · Tours · Massage
17.- If you require the taxi service or transportation, the Hotel can coordinate this service, however, these services are external and the costs may vary.
18.- In accordance with the provisions of the Official Mexican Standard NOM-07-TUR-2002. The hotel has the Civil Liability insurance for the protection and safety of tourists or users of the Hotel, which fully complies with all the requirements established by that regulation.
19.- Hotel management thanks you for your valuable opinion about your stay. Any complaint, suggestion or congratulation must be recorded in the formats that the administration has at its disposal in Reception, according to the guidelines set by the Tourism Secretary.
Dear guest: We remind you that the parking lot is public and external to the hotel, for this reason the hotel is not responsible for objects left in the vehicle, as well as for any damage to it. The parking service is free. Hours from Monday to Saturday 24 hrs. Sundays from 7 a.m. to 11 p.m. Address García Obeso 33, Historic Center of Morelia, 58000 Morelia, Mich.
A.- In case of loss of the room key it has an additional cost.
B.- Any damage to the furniture of the hotel carries an extra charge that must be covered at the time of your check out, so we suggest you not to use irons, dryers, curling irons or any other type of equipment that is not provided by the hotel. , as they can damage the property.
C.- Pillows, cushions, sheets, duvets, towels, etc. They have additional cost in case of damage or loss. For spilling liquids or fluids on the mattresses there will be a charge of $ 600 mxn that must be covered at the time of your check out at the reception.
D.- It is strictly forbidden to smoke in the room and to introduce alcoholic beverages from abroad, as well as to place bets and illegal games.
E.- In the room we have snacks, which have an additional cost, which must be paid directly at reception at the time of departure. As well as pitcher with water and ice without cost, request to reception.

Payment Policy

1.- The lodging service must be paid in advance at the time of check in, the payment must be in cash, in pesos, credit card, debit and / or Proof of deposit in case of reservation previously paid. If the client does not check the payment, he loses the right to use the room, without any refund.
2. All reservations must be guaranteed by credit card in the name of the Guest or deposit for an amount equal to the total amount to be paid for the stay. In case this reservation is not guaranteed, the Hotel will not be obliged to respect the reservation.
3. The Hotel will pre-check with the issuing bank of the credit card 24 hours before the arrival of the guest. If this pre-verification is not approved, the reservation will be considered as Not Guaranteed and the Hotel will not be obliged to respect the stay of the same.
4. The credit card provided at the time of booking will only serve as a guarantee for the reservation, so when the guest's check-in is done, the guest must provide the corresponding payment method. In credit or debit card payments, the cardholder must present their bank card and official photo ID.
5. In case of not making the payment at the moment of the guest's check in or that does not comply with what is established in the previous point, it will be interpreted as a lack of presentation of the guest and will result in the charge for "No Show" in the same terms of the next point.

Cancellation Policy

1. Any change, refund, or cancellation to your reservation must be requested at 01 (443) 2 32 02 46/47 at least 24 hours before the date of arrival at the Hotel, providing your confirmation key (s).
For reservations made on the day of the stay, no changes, refund, or cancellations will apply, so the "No Show" charge (not shown at the hotel) corresponding to the charge for one night plus taxes for each room will be made. to the credit card with which the reservation was guaranteed
2. Regardless of the reserved nights, if the change or cancellation is not made in the aforementioned time and manner, or in case of not presenting the Guest on the date of entry, the charge of "No Show" will be made.
3. For stays longer than one night, if the guest does not show up at the Hotel on the date and time set for the check in, the "No Show" charge will be applied only for the first night of reserved room plus taxes. to the credit card with which the reservation was guaranteed. The rest of the stay will be canceled automatically.