Windermere Suites

Terms & Conditions

When you make a booking with us which is a legally binding contract.
All prices quoted upon our web site are per night and are inclusive of breakfast & VAT, any extras added during your stay such as drinks will be added to your final bill on departure.

Car Parking
Car parking is provided as a free service, however the management / owners do not accept responsibility for any loss or damage to cars or their contents.

Payment Policy

We require a 50% non-refundable deposit with all bookings; the balance is then not due until your day of departure.

Cancellation Policy

Cancellations of 7 days or less from the due date of arrival (28 days at Xmas & New Year), the card provided will be charged with the full balance of the cost of the stay & this is accepted by the booker upon the point of the booking contract being made with a deposit paid, therefore your authority to charge the balance due is automatic and part of the booking contract.

Reasons for cancellation vary, however as examples family illness/bad weather/petrol strikes/car broken down etc all count as cancellation of contract, we have the right to make a full charge for all our losses, in your absence, to your card given to take the deposit, however, you can choose to pay on a different card if you wish but you must advise us of this when you call to cancel.

Cancellations outside 7 days, the deposit is non refundable, however we may allow the use of the deposit against a future stay if it is agreed prior by the management.

If all or part of a stay is cancelled after arrival due to yourself having to leave early, the full cost of the stay as booked will remain payable on departure, either with the card holder present or not.

Finally, please note that all cancellation requests from customers should be e-mailed or put into writing, we do not accept just a phone call to cancel a reservation, once we have a request in writing we will then reply & confirm, if you have booked through our secure site, this will also trigger an automated e-mail confirming the cancellation, until a booking cancellation has been confirmed by ourselves by e-mail or in writing that it is cancelled the booking remains live and the balance due.