The Charlton Arms Bed & Breakfast

Terms & Conditions

Hotel Booking Terms & Conditions
Please read these Terms & Conditions carefully.

By using this website and the Charlton Arms Ludlow online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with the Town House Ludlow . In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to the Town House Ludlow .

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

You should carefully check the details of your confirmation as soon as you receive it. You must contact The Charlton Arms Ludlow immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved on your departure from the hotel.
On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation.

Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to reservations@thecharltonarms.co.uk) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

Cancellations
There is no cancellation charge if your booking is cancelled 48 hours prior 8 am on the day of arrival. If cancelled outside of these terms, you will be charged the full amount of your 1st nights stay. Failure to cancel in advance will result in 100% of the first night's accommodation package being charged to your credit or debit card. Please check at the time of booking if you are unsure of any of our cancellation procedures.

Cancellations and changes made by The Charlton Arms Ludlow
In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager.

General Information
Accommodation: As a minimum, all bedrooms feature a private ensuite bathroom with either a bath & shower or a shower, colour television, tea/coffee making facilities and mini bar. A number of bedrooms feature facilities in addition to those stated above.

Payment Methods: We accept most major credit and debit cards & cash

Check-in: Your room(s) will normally be available by 4pm.
Check-Out: We ask that you vacate your room by 10.30am.

Pets: Pets are not accepted in the hotel excluding guide dogs.
Smoking Policy: The Charlton Arms Ludlow is a no smoking hotel throughout. Outside smoking area is available.

Taxes: All prices include VAT tax at the prevailing rate at the time a payment is made.

Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Third party websites and viruses
The Charlton Arms Ludlow cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from The Charlton Arms Ludlow website.
Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

The Charlton Arms Ludlow nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

Payment Policy

Breakfast Included
Payment is taken in full upon checkout of the hotel.
VAT Number:177469948

Cancellation Policy

There is no cancellation charge if your booking is cancelled 2 days before the date of arrival from 8am. If cancelled outside of these terms, the guest will be charged the full amount of their 1st nights stay,

For group bookings of 4 rooms and over, a 7 day cancellation policy will apply. There will be no charge if cancelled or modified 7 days or more prior to arrival.
Multiple rooms cancelled or modified outside of these terms will be charged the 1st nights stay for each room cancelled.

In the event of adverse weather where you need to cancel or change your room booking.
There will be no fee if cancelled or modified 48 hours prior to arrival. If cancelled outside of these terms, the guests will be charged the full amount of the 1st nights stay.

OUR RIGHT TO CANCEL;
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

Contact details (email & contact number) are incorrect and/or card details are invalid
If you break a contract with us in any way

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you.