Riverview Lodges Ltd

Terms & Conditions

The lodges are let out on a self catering basis.
An “Unlimited Welcome Pack” is provided in each Lodge, consisting of bread; milk; butter; orange juice; assorted cereals; cereal bars; cookies; teas, coffees & sugar; jams & preserves; soap; shampoo; shower gels and emergency sewing kit. All towels and linen provided. Simply ask at the bar for additional supplies.
All guests are politely instructed to abstain from smoking whilst residing in our lodges.
Sorry, no pets.
The sofa bed is available for bookings with the Family Rate and must be requested at the time of booking and upon arrival. Suitable for a single adult / teenager or possibly two young children. Travel cots without linen are also available at no charge.
Each lodge has a double bed and single sofa bed. In essence, they should be considered as a double room with a sleeping arrangement for children. Accordingly, there is a maximum legal occupancy of 4 persons (2 adults and 2 small children) and all visitors are required to sign in at the bar upon arrival. Please be advised that the lodges are not designed to sleep four adults.
All lodges are serviced prior to arrival, upon departure and one additional occasion for each week of the residency.
Check-In time is either before 3pm or after 6pm Tuesday to Friday. Please be aware that the business is closed and locked between 3pm and 6pm on weekdays. At the weekends it is generally possible to agree a more flexible arrival as the business is open all day.
Check-In closes at 10pm.
Check-Out time is to be no later than 11am.
All lodges are identical and equally priced. Please understand that the business is generally unable to accommodate requests for stays in specific lodges until a few days prior to arrival, if at all.
The grounds, facilities & services are for the sole use of residents & customers. The lodges are wholly unsuitable for large groups / parties.

The Company reserves the right to increase prices and introduce minimum periods of stay at certain times of the year. Further details available upon request.

Payment Policy

All bookings must be made at least 24 hours prior to arrival. Make a booking via our on-line booking engine on the “Accommodations” page at www.johnthompsoninn.com. Bookings not made via our on-line booking engine are subject to an additional non refundable £10 per lodge administration charge.
Whilst credit / debit card details are requested at the time of booking, this is solely for security purposes and accounts should be settled at the time of arrival.
We are able to accept payment by cash, credit / debit card or personal cheque when drawn on a UK bank up to the value supported by your cheque guarantee card. Unfortunately, we are unable to accept American Express or Diner’s Club.

Cancellation Policy

Cancellations and amendments are possible upto 48 hours prior to arrival without penalty. All amendments and cancellations must be notified via e-mail to lodges@johnthompsoninn.com.

Cancellations between 48 hours and the scheduled arrival will be charged for the first night.

No shows without an e-mailed cancellation will be fully chargeable.