Lime Tree Hotel

Terms & Conditions

PLEASE NOTE we are making some changes due to Covid-19. Please refer to the dedicated Covid information page on our website (www.limetreehotel.co.uk/covid-information/) for details of the safety measures, payment & cancellation policies and other processes we are putting in place to keep you safe and happy.

Please note that the hotel is a listed building and therefore we do not have an elevator - just lots of stairs! If you require a lower room please let us know at the time of booking and we will do our best to accommodate your requirements. We do apologize for any inconvenience, however, as we do not have a porter, unfortunately we will not be able to carry your bags upstairs if they are very heavy.

We regret that we are unable to accommodate children under 5 years old.

We operate a strict no-smoking policy throughout the building.

If you have any queries or specific requirements, please do not hesitate to contact us at info@limetreehotel.co.uk.

Payment Policy

We require valid credit / debit card details to confirm any reservation. Payment is due 24h before arrival. We accept all major credit / debit cards and cash.

Cancellation Policy

COVID CANCELLATION POLICY

We have reduced our normal cancellation notice period to just 48 hours for stays until the end of October. If you need to change your plans, please just let us know by midday two days before arrival to avoid a one night cancellation fee.

STANDARD CANCELLATION POLICY

We understand that sometimes you need to change your plans. Should you need to alter your reservation in any way please be aware that our cancellation notice period is seven days. Any cancellation or alteration must be in written form only (which can be e-mail). Later cancellations will, unfortunately, incur a penalty equal to one night's accommodation. No-shows or cancellations received less than 72 hours (three days) prior to arrival will incur a penalty equal to two night's accommodation (just one for single night stays).

Bookings of 4 nights or more will be subject to a 5% administration charge if cancelled within 30 days of arrival. If cancelled within 7 days of arrival our standard late cancellation policies (above) will apply instead.

For Group reservations or single reservations that fall during peak times, we reserve the right to increase the time required to cancel your room(s). A Group reservation is considered any booking of three rooms or more. Any variation to our standard policies will be made clear to you on confirmation of the booking.