Intersect 311

Terms & Conditions

INTERSECT311 is owned and operated by Intersect311, LLC. The price per night & applicable taxes and other fees posted are non-negotiable.

Guests are expected to care for the property as if it were their own property and will be charged for any stolen items or damages to the property. Inventory is completed between each reservation by cleaning staff and is documented for this purpose. The original form of payment is used to collect on such charges.

Owners require that any damages, accidental or intentional, be immediately reported to the owners so that urgent matters can be dealt with immediately and appropriately. Owners request that guests do not attempt to fix damages on their own, as professional maintenance and service staff will be contracted for all repairs and then guests will be charged accordingly.

Parties are not allowed at INTERSECT311. Party is defined "a gathering of people exceeding the maximum # of guests allowed to stay in each unit."

ALL UNITS ARE NON-SMOKING. Guests are charged a $50/day fee when they smoke in our units. This includes incense, medical marijuana, cigarettes, etc.

Payments are not processed until 3-7 days prior to arrival (based on booking website). Once payment is processed, guests will receive an emailed invoice. ON the morning of arrival, guests will receive a TEXT MESSAGE THAT INCLUDES CHECK-IN INFORMATION , PARKING, WIFI INSTRUCTIONS specific to the reserved unit. This TEXT is sent to the cell phone number on the reservation. Guests will also receive a TEXT from OPEN KEY with a link to download the APP onto their phone - this gives the guest access to their mobile key, which is the way guests will enter their units.

Check in is at 4 pm. Earlier check-ins are approved when units are ready, or for a fee. Check out is at 10 am. The mobile key automatically stops working at check-out time. Late check outs are approved on a case by case basis and any check outs past 1 pm are available for a late fee.

INTERSECT311 reserves the right to move reservations to "same as" units to accommodate other guests, meaning that if you book a 2- bedroom, we may move you to a different 2-bedroom to accommodate other guests or for maintenance issues. You will never be moved to a unit of lesser size/value.

Provision of payment information at reservation is considered acceptance of said terms and conditions. *PLEASE NOTE: A hold will be placed on the card for the full amount of the stay plus $50/day for incidentals. It can take your bank up to 7-10 days to return these funds to the account after check-out.

Payment Policy

A credit card is required to secure the reservation and secure payment by placing a $25 on the card (non-refundable for discounted bulk bookings); however, full payment is not processed until 3-7 days prior to arrival, depending on the booking site. At the time payment is processed, full payment is required including all applicable taxes. Invoices are emailed to guests as soon as payment is processed. *PLEASE NOTE: A security deposit in the amount of $50 is placed on the card on the day of arrival, for incidentals. At check-out, this is returned pending no damages to the unit or stolen/removed items. It can take your bank up to 7-10 days to return these funds to the account after check-out. Provision of payment information at reservation is considered acceptance of said policy.

Cancellation Policy

Guests will not be charged for reservations when cancellations are made prior to payment processing. Cancellations made after payment processing are refunded in full (normally in the original form of payment) minus one day rent rate and applicable taxes. Provision of payment information at reservation is considered acceptance of said policy.