New Hotel Collection Harbourside Resort

Terms & Conditions

Check-In time: 4:00 PM. If you plan to arrive later than 11:00 PM please call us at 727-953-8444 to arrange for late check in.

Check-Out time: 11:00 AM
Upon check-out guest is responsible for removing all trash from the unit and starting the dishwasher. Failure to follow the check-out procedures will result in an additional cleaning fee.

IN CONSIDERATION OF THE ENVIRONMENT WE DO NOT OFFER DAILY HOUSEKEEPING SERVICE. ROOMS ARE SERVICED ON A WEEKLY BASIS. WE ARE FULLY EQUIPPED AT THE FRONT DESK TO ASSIST WITH TOWELS AND TOILETRIES. ROOM SERVICE CAN BE ARRANGED FOR A $75 CLEANING FEE ON ALL SUITES.

New Hotel Collection Harbourside Resort units are SMOKE-FREE. There is no smoking in any of the units. You may smoke on the balcony and designated areas around the pool and parking garage. We ask that if you smoke on the balcony you close the patio door while doing so to keep the smoke out of the unit. A $350.00 fee will be charged for ANY type of in-room smoking - no longer limited to cigarette smoke smell.

Age Requirement: Guests must be 21 years or older with photo identification to reserve a room.

Pets: This property does not allow pets.
Registered service animals are permitted without a fee, with proper paperwork. This does not include emotional support animals.

There is a $30.00 nightly convenience fee per unit due upon check in

Parking is limited to ONE (1) space per unit. A laminated parking pass will be issued at check in. Failure to return parking pass upon check out will result in a $50.00 charge.

Bath towels should not be removed from the unit for pool/beach use.

Loud music that can be heard outside your room or the balcony, must be turned off by 9:00pm.

Rates subject to change without notice.

New Hotel Collection reserves the right to enter any hotel/resort room at any time of your stay in order to facilitate maintenance needs.

New Hotel Collection has the right to room inspections during and after your check-in/out. If any damage has occurred during any length of your stay, New Hotel Collection will charge a fee of damages and/or cost of replacement of damaged property in the room.
New Hotel Collection will also charge for any missing items from Condo/rooms that are Hotel/Resort Property after an inspection has taken place by any Hotel/resort staff.
New Hotel Collection reserves the right to pursue legal action if damages are permanent, outside vendors service fees occur, or deliberate neglect of property policies.
New Hotel Collection reserves the right to Refuse service to anyone at any time, before/and during length of stay. This can lead to an eviction and police escort of property.

By signing, you are agreeing to receive email communications, telemarketing calls (including manually dialed, autodialed and/or prerecorded) and/or SMS and/or MMS
text messages from New Hotel Collection, Arcadia Resorts, LLC and their affiliates regarding promotional offers and for other marketing purposes.

Members Only

It is always our desire to ensure our Members receive the highest possible level of availability.
In order to facilitate this goal, it is critical that we have rules in place which protect All
members whether a reservation has already been made or one which a member hopes to make.

The following outlines reservation rules for bookings and/or inbound stays:
All Confirmed bookings - Cancellation rules
1) Any cancel requests for booked reservations must be made at least 7 days prior to your arrival or you
will be subject to a 100% deduction of the confirmed nights.
2) Any cancel requests for booked reservations must be made at a minimum of 15 days prior to your arrival (between 8 days & 15 days) or you
will be subject to a 50% deduction of the confirmed nights.
3) Any cancel requests for booked reservations must be made at a minimum of 28 days prior to your arrival (between 16 days & 28 days) or you
will be subject to a 25% deduction of the confirmed nights.
4) Cancellations will always be allowed without charge outside beyond 28 prior to arrival.
Any Cancellations must be made by emailing the reservation department at escalatedcustomerservice@arcadiaresorts.com or when speaking directly to
our help desk at 770-435-0066 during normal weekday business hours.

Payment Policy

Reservations will be charged in full 15 days prior to arrival..

All rates subject to 13% Florida sales/room tax.

All reservations will incur a $30.00 nightly convenience fee, Payable upon arrival.

Cancellation Policy

Cancellation Policy varies based on length of stay.

6 days or less you may cancel up to 48 hours prior to arrival.

7 - 20 day reservations must cancel 7 days prior to arrival.

21 + day reservations must cancel 30 days prior to arrival.